About us
Where will the next H&M open? Will that petrol station survive the rise of EVs? Which neighbourhood is about to become the next retail hotspot?
These are the questions RetailSonar helps answer. We build AI-driven location intelligence software that helps Europe's largest retailers and service companies make smarter decisions about where to open, close, or invest. With offices in Belgium, the Netherlands, France and Germany — and a growing client base across Europe — we're on our way to becoming the continent's go-to platform for location intelligence.
We're looking for a bilingual Customer Intelligence Consultant to join our Ghent team and become the trusted partner of our Belgian and French clients — guiding them from onboarding all the way to long-term strategic success.
Do you combine a genuine passion for client relationships with the analytical sharpness to turn complex data into clear business advice? Then keep reading!
About you
- Preferably, you hold a master’s degree in technical/economical or business area with a touch of data technology (e.g. Data Science, Data Analytics, Business Informatics)
- You have 2-4 years of experience in a customer-facing role; consultancy, customer success, account management, or implementation, where you owned the relationship, not just the delivery
- You are perfectly bilingual Dutch and French, and speak English fluently
- You have a passion for client interactions and enjoy being their trusted point of contact – from understanding their needs and translating that into a suitable solution, to onboarding and training them as well as guiding and supporting them at every stage of their journey with us.
- You have the courage, enthusiasm, persuasiveness and corresponding language skills to talk to the top management of our (international) customers.
- You are excited and enthusiastic giving presentations to customers at C-level.
- You care about your customers and are able to build a strong, lasting bond with them by staying closely involved throughout every stage of their journey.
- You have an appetite for Customer Success methodology: health monitoring, success planning, business reviews, and churn prevention or demonstrable experience in a structured CS role
- You have a sharp, analytical mind
- You have an eye for detail and know how to translate data into easy-to-grasp customer insights.
- You are a self-starter that can work independently.
What does your typical day look like?
- Customer happiness is our number one priority. We achieve this by delivering high-quality end results and going the extra mile. Our consultants rise to any challenge and dare to think outside the box.
- You manage a portfolio of customer relationships across the full lifecycle — from onboarding and training, through periodic health reviews and business reviews, to proactive churn risk detection and expansion signalling
- Your daily tasks include interpreting and preparing our platform outputs for customer conversations, validate the analyses to ensure it make sense for the customer's context, leading training sessions and follow-up calls, monitoring account health, and supporting customers in translating location intelligence into real business decisions
- You work on projects with a small team of colleagues from start to delivery and are committed to meet all deadlines and deliverables.
Why come to RetailSonar?
- A varied position with a challenging learning curve in a particularly innovative and exciting field: geomarketing & customer intelligence.
- A competitive salary that is in line with your experience level and an extensive list of additional benefits such as meal vouchers, company car or mobility budget, modern pension plan and Alan health and ambulatory insurance, company phone or allowance, monthly fixed expense allowance, semester bonus optimised through CAO 90 bonus plan.
- We work in a 40 hour workweek, meaning you receive 20+12 holidays per year.
- In order to balance work-life in the most optimal way we work with flexible hours, and you have the option to work from home 2-3 days per week after a period of onboarding.
- The opportunity to be part of a young, close-knit and highly driven international team that enthusiastically builds successful, ground-breaking solutions.
- Being a Great Place to Work is actually one of our company values.
- You are coached directly by our Head of Customer Success and develop within a structured CS methodology, building deep vertical expertise in one or two of our Scalable Sector Solutions
- The opportunity to work with executives and experts from the largest retailers and other stakeholders in the retail sector. The ideal way to broaden your world.
- Regular team events and trips to Belgium and beyond.
Interested in taking the next step?
We look forward to receiving your resume. Send your CV to hr@retailsonar.com
